Function · Support
Resolve 70% before a human reads.
Omnichannel support across web, WhatsApp, IVR, and email. With full audit and human-in-loop escalation.
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Eighty-four percent of tickets resolve before a human reads them. Always with citations.
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Eleven Indian languages out of the box. Customers get help in the tongue they speak.
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Under two seconds at the 95th percentile. Fast enough to feel instant on chat and voice.
Workflows
Three production workflows.
Pick one to pilot. Add the others once the first is live.
Incoming · last 5m
live
- CS-4291 refund P1 · Aria P1
- CS-4292 KYC failed P2 · Veer
- CS-4293 feature ask P3 · Product
- CS-4294 billing P2 · Finance
Q · refund TAT
0.94 conf
When will my refund be credited for order #1429?
Refunds for prepaid orders credit in 5–7 business days per RBI TAT rules.
CS-4291 · escalating
P1
Priya R.
Senior CSR · India ops
- Sentiment · frustrated
- SLA · 2 min remaining
- Context · full transcript handed over
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Intent classification, priority scoring, and intelligent routing.
- Intent classification per ticket
- Priority scoring by impact and SLA
- Auto-routing to the right queue
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Citation-tracked answers from your knowledge base, docs, and policies.
- Hybrid retrieval · vector + lexical
- Citations attached automatically
- Source-verified factual grounding
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Smart escalation with full context handed to the right human.
- Smart escalation with full context
- Right human matched to the issue
- Transcript + sentiment handed over
Recommended agents
Pre-built for Support.
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Pragna
Bring the workflow your team dreads. We'll show the agent.
30-minute scoping with an architect who's deployed Support agents before. Your stack, your data, your edge cases.