Industry · Retail

Agents that turn browsers into buyers.

Conversion-focused product discovery, order operations, and returns at scale. Multilingual support across web, WhatsApp, and store-front kiosks.

Built for Retail

Conversion-grade by default. Compliant across India + global commerce frameworks.

Compliance

  • DPDP Act 2023
  • GDPR
  • PCI DSS
  • Consumer Protection Act

Core systems

  • Shopify
  • Magento
  • SAP Commerce
  • Salesforce Commerce
  • Tally
Audit-ready · Hash-chained trail signed for every action
Sovereign deployment · India + global
Use cases

Where Retail agents shine.

Production deployments across retail. Pick one as your first agent. We'll get it live in 4–8 weeks.

Search · हिन्दी
live
₹3000 के अंदर running shoes दिखाओ
Top 3 · Asics GT-1000 ₹2,899 · Nike Run 5 ₹2,599 · Adidas Galaxy ₹2,799
CR · 4.8% · 3 added to cart

  • Conversational discovery that converts, multilingual, conversion-tracked.

    • Conversational search · 11 languages
    • Conversion-tracked at every step
    • Personalised recommendations

  • Order status, address changes, refund processing without human handoff.

    • Self-serve status + tracking
    • Address changes + refunds inline
    • Zero human handoff for 80% of cases

  • Fraud-screened return automation with reason-code analytics.

    • Fraud screening on every return
    • Reason-code analytics across SKUs
    • Auto-RMA + pickup scheduling

  • Personalised loyalty conversations across channels.

    • Personalised offers per tier
    • WhatsApp + email + push
    • Re-engagement campaigns auto-triggered

  • Tier-1 support across marketplace channels with brand-consistent voice.

    • Amazon + Flipkart + Meesho unified
    • Brand voice consistent across
    • Auto-escalate marketplace-specific issues
Recommended agents

Pre-built for Retail.

  • Asha

    Support

    First-line customer support across web, WhatsApp, and IVR.

  • Mira

    Marketer

    Campaign briefs to published assets in days, not weeks.

  • Nila

    Forecaster

    Demand forecasting and SKU-level inventory recommendations.

Retail customers typically see first agent in production in 6–8 weeks. Reliance Retail's discovery agent went live in 11 weeks across 5 cities.

Yes. We process millions of conversations per month via official WhatsApp Business API with full compliance and template management.

Production-grade for 11 Indian languages with model selection per language. Configurable fallback to English for edge cases.

Pick the workflow. Live in production before quarter-end.

30-minute scoping with an architect who's shipped agents in Retail before. Your data, your regulators, your edge cases.

Schedule Retail workshop